Working place description
This is a key coordination role for someone who enjoys working with customers and collaborating across different areas of the business. You will help ensure that customer enquiries and orders are handled quickly and efficiently, while providing day-to-day support to our Sales Account Managers and working closely with Technical, Logistics, Finance and Operations.
Functions
- Liaising with customers by telephone or e mail daily and responding enquiries by telephone.
- Managing the timely and accurate processing of orders and enquiries.
- Liaising with the technical department to ensure that offers for bespoke projects are issued in accordance with acceptable technical and commercial specifications.
- Liaising with the Company's warehouse and logistics department to ensure the efficient despatch of orders in line with Company policies and operational standards.
- Liaising with the Company's Finance Manager to ensure that sales and orders are processed in accordance with financial and credit control standards.
- Working closely with the Operations Manager to meet sales and despatch targets.
- Participating in Company ongoing performance and quality improvement by giving appropriate feedback and recommendations.
- Dealing with customers to respond to warranty claims and ensuring that such claims are processed in a timely, friendly and efficient manner in accordance with Company policies.
- Place order to suppliers and Head office for materials.
- Help account Managers build distribution channels.
- Help Operation’s Manager with customers promotions through distributors and run campaigns.
- Help look after and maintain customer rebates in a central folder with all the correct commercial agreements, dealing with the account manager making sure this is all up to date and correct.
- Any other tasks which the Operations Manager or Company Manager deems appropriate for the achievement of Company objectives.
- Report any health and safety issue.
Requirements
Education and Experience
- Good standard of general education.
- Further education or a vocational qualification in Business Administration, Sales, Customer Service or a related field would be advantageous.
- Minimum 2 years' relevant experience in sales support, commercial administration, customer service or a similar coordination role.
- Previous experience of customer order processing and handling enquiries by telephone and email.
- Good working knowledge of Microsoft Office; previous experience with ERP, CRM or order management systems would be advantageous.
| Working day: | Full-time, Monday to Friday. |
| Department: | Sales Support |
| Work place | Laindon Office, Essex SS15 6SS |
| Languages: | English |
| Schedule: | Full time |
| Reference: | Commercial Coordinator |
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