MyConnect portal Terms and Conditions of use and Privacy Policy

 

LEGAL NOTICE

In accordance with Law 34/2002 of 11 July 2002 on information society services and electronic commerce, we hereby inform you that the company FERMAX ELECTRÓNICA, S.A.U. (hereinafter, "Fermax") with N.I.F. A 46 036 554 and with registered address in Valencia - Spain, Avenida Tres Cruces, 133, registered in the Mercantile Register of Valencia, 13-6-1967, VOLUME 104, FOLIO 171, SHEET 1.346, is the owner of this website.

You can contact us at this address, via the contact form or by sending an e-mail to the following e-mail address: fermax@fermax.com.

You can contact the Data Protection at Officer privacidad@fermax.com

© 2025 FERMAX ELECTRÓNICA, S.A.U. Reproduction in whole or in part is prohibited.

By accessing this site, you acknowledge and accept the following terms and conditions of use.

 

General conditions of use of the website

The terms and conditions indicated below regulate access to and use of the website MyConnect (hereinafter, the "site" or "website") and its sub-domains, a website under the responsibility of Fermax. The expression "site or website" includes, but is not limited to, the texts, graphics, images, animations, musical creations, videos, sounds, drawings, photographs, etc. included therein, and, in general, all creations expressed by any means or support, tangible or intangible, currently known or to be invented in the future, regardless of whether or not they are subject to intellectual property in accordance with the Revised Text of the Intellectual Property Law or any future regulation that may succeed it.

Accessing and registering on the website implies that the user acquires a series of rights and obligations, with the aim of guaranteeing the proper enjoyment of the services and contents found on the website and which Fermax makes available to the website user free of charge.

The user is aware that access to and use of the contents, services and functionalities of the website, as well as the provision of the services which, through the same, may be provided to end customers of Fermax products, is carried out under their sole and exclusive responsibility.

Consequently, the user undertakes to make correct and lawful use of the site, in accordance with the applicable law, these Terms of Use, good faith and public order. The user shall be liable to Fermax and/or third parties for any damages that may be caused as a result of non-compliance with this obligation. Consequently, Fermax shall under no circumstances be liable for the inappropriate use that the user may make of the website, of the services that may be provided to third parties or of the damages that the misuse of the same may cause to third parties.

The website is a tool that Fermax makes available to users for the development of their economic activity. User status is acquired by accessing and registering on the website. The user will use the services and contents of the website exclusively to carry out the services that correspond to him/her as an installer of Fermax products.

Fermax informs users of the following general conditions of use, which are expressly and fully accepted by them by the mere fact of accessing and registering on the website, as well as by the use of the contents of the site and the provision of the services that may be developed through it.

Should these general conditions be replaced by others, in whole or in part, these new general conditions shall be deemed to be accepted in the same way as those set out above. Nevertheless, the user of the website must access these general conditions periodically to know the successive versions that are included here, although it is recommended that the user accesses them each time he/she intends to access or make use of the services and contents of the website.

Fermax may establish specific conditions for the use of certain contents and services, which must be known and accepted by the user prior to use in their accordance with the terms set out in said specific conditions.
In the event that the user does not accept these general conditions or, where applicable, the specific conditions governing the use of a particular service and/or content, the user must refrain from accessing the website.

The user must establish the appropriate technical security measures to prevent undesired actions on their information system, files and computer equipment used to access the Internet and, in particular, the website, being aware that the Internet is not totally secure.

 

Purpose of the website

By accessing the site, the user will be able to, among others:

• View a summary of the installations carried out with the most representative metrics: total number, type and number of devices installed, locations and connection status.
• Register the postal address of the installations carried out in order to have them inventoried and geolocated on a map;
• List the installations and export the data of your installations in a CSV file;
• Access each installation to check the devices installed and their detection and connection status, as well as the values of the settings configured for each of them.
• Benefit from automatic firmware updates on the connected installations carried out periodically by Fermax technical staff.
• Label the homes with the number or name of the flat or resident.
• Replace faulty amplifiers, keeping the information registered in the installation.
• View the warranty status of the installation and devices*.
• Remotely manage the agenda and access control information of the panels ** (exclusively for CORA CONNECT model panels). 
• Remotely intervene to modify the settings (timer and audio) or check the operation of the audio and video amplifier of the connected installations registered with your user account.
• Send suggestions to Fermax for improving the functioning of the portal.

 

*The information on product warranties shown on the portal is informative and does not replace the commercial warranty based on the date of your purchase invoice. If in doubt, please contact your FERMAX supplier.

**In the event of handling personal data to include information relating to residents in the outdoor panel agenda and for this to be displayed on the panel display, the authorised installer is responsible for the collecting and processing of this data and must have the express authorisation of the community for this purpose.

 

In general, the content of the website will be available in Spanish, Portuguese and Polish, as well as in any other language spoken in the European Union that Fermax may progressively consider.

Fermax may unilaterally modify, without prior notice, the presentation, configuration, content and services that may be offered through the site, as well as the conditions of use of itself and of access to the services that may be provided through it.

The cost of telephone consumption or any other type of expense for connection to access the website shall be borne exclusively by the user. The user must only meet the following technical conditions in order to register and benefit from the use of the website MyConnect:

Browser: Internet Explorer version 9 or higher, Chrome, Mozilla Firefox or Safari.

 

User rights and obligations

The user will be able to:

To access the contents and services of the site free of charge and without the need for prior authorisation, without prejudice to the need for prior registration of the user in order to access the contents of the website.

Use the content of the site for the development of your professional activity in your capacity as installer of Fermax products.

In any case, the user must make correct and lawful use of the site, as well as of the services that may be provided through it, in accordance with current legislation, morality, good customs and public order.

Special reference to the remote intervention service on connected installations.

The user may also carry out remote interventions to modify certain configuration parameters of the outdoor panels of the connected installations, provided that said interventions are aimed at resolving incidents previously reported by the administrator or representative thereof.

The user is also informed that this type of intervention may imply the temporary interruption of the operation of the video door entry system of the connected installation during the course of the intervention, and Fermax accepts no responsibility for this fact.

Access to and use of the MyConnect portal for these purposes implies the user's commitment to act in accordance with current legislation on data protection and good professional practices , limiting the intervention exclusively to the resolution of the reported incident".
 

Prohibitions

Under no circumstances may the user:

Accessing or using the services and contents of the site for illicit purposes that are harmful to the rights and freedoms of third parties, or that may harm, damage or impede access to the same in any way, to the detriment of Fermax or third parties.

Use the website or the services that may be offered through it, in whole or in part, to promote, sell, contract, disseminate advertising or information of their own or of third parties without prior authorisation from Fermax.

Entering information on the website or using the services that may be offered through the same, with the aim of directly or indirectly infringing the rights and, in particular, the fundamental rights and public liberties of other users of the Fermax website and/or its end customers; inciting or promoting criminal, xenophobic, terrorist or degrading acts on the grounds of age, sex, religion or beliefs; or of a pornographic, obscene or violent nature or that infringe the law, morality or good customs.

Use the services and content offered through the site in a manner contrary to the general conditions of use and/or the specific conditions that regulate the use of a specific service and/or content, and to the detriment or detriment of the rights of other users.

Take any action that prevents or hinders access to the site by users.

Using the website as a means of accessing the Internet to commit illegal actions or actions contrary to current legislation, morality, good customs and public order.

Use any type of computer virus, code, software, computer programme, computer or telecommunications equipment, that may cause damage or unauthorised alterations to the contents, programmes or systems accessible through the services and contents provided on the website or to the information systems, files and computer equipment of the users thereof; or unauthorised access to any contents and/or services of the website.

Remove or modify in any way the protection or identification devices of Fermax or its legitimate owners that may be contained in the contents hosted on the website, or the symbols that Fermax or the legitimate third party owners of the rights incorporate into their creations that are the object of intellectual or industrial property existing on this website.

Include "on websites for which they are responsible or property of Fermax metatags" corresponding to trademarks, trade names or distinctive signs owned by Fermax.

Reproduce all or part of the website MyConnect on another website or web page.

Create frames within a website that you are responsible for or own that reproduce the home page of the website and/or the pages accessible through it, without the prior authorisation of Fermax.

Include a hyperlink on a website under its responsibility or ownership that generates a window or session of the browser software used by a visitor, user or client of its website, which includes trademarks, trade names or distinctive signs of its ownership and through which the main web page of is displayed MyConnect or any of the pages accessible through it .

Use the brand, commercial names, as well as any other identifying sign that is subject to the intellectual or industrial property rights of Fermax, without the express prior written authorisation of Fermax.

Carry out any action that involves the reproduction, distribution, copying, rental, public communication, transformation or any other similar action that involves the modification or alteration of all or part of the contents and services of the site or the economic exploitation of the same, without the prior written authorisation of Fermax, or of the third party owner of the intellectual and industrial property rights that apply to the services or contents of the website.
 

Rights and obligations of Fermax

Fermax reserves the following rights:

Modify the conditions of access to the site, technical or otherwise, unilaterally and without prior notice to users, without prejudice to the provisions of the specific conditions governing the use of a particular service and/or content.

Establish specific conditions and, where appropriate, the demand for a price or other requirements for access to certain services and/or contents of the website.

Limit, exclude or condition access by users when they do not have all the guarantees of correct use of the site in accordance with the obligations and prohibitions assumed by them.

Terminate the provision of a service or supply of content, without the right to compensation, when the same is unlawful or contrary to the conditions established for its use, without prejudice to the provisions of the specific conditions that regulate the use of a particular service and/or content intended for users of the website.

Modify, delete or update all or part of the content or services offered through the site, without prior notice, without prejudice to the provisions of the specific conditions governing the use of a particular service and/or content intended for users of the website.

To take any legal or judicial action that may be appropriate for the protection of both Fermax's rights and those of third parties to whom users may provide services through the site, whenever appropriate.

Demand any compensation that may derive from the improper or illicit use of the contents and services that may be provided through the site.

 

Fermax disclaimer and limitation of liability

Fermax shall not be liable for damages of any kind in the following cases:

Due to the impossibility or difficulty of connection to the communications network through which this website is accessible, regardless of the type of connection used by the user.

For the interruption, suspension or cancellation of access to the website, as well as for the availability and continuity of the operation of the website or of the services and/or contents therein, when this is due to a cause beyond the scope of control of Fermax, whether directly or indirectly caused by the latter.

Fermax assumes no responsibility for the services and contents, nor for the availability and conditions, technical or otherwise, of access to the same, which are offered by third party service providers, especially with regard to information society service providers. Information society service providers shall be understood to be those natural or legal persons who provide the following services to the public: transmission by a communication network of data provided by the recipient of the service, access services to the aforementioned network, data storage or hosting services, supply of content or information, temporary copy service of the data requested by users, provision of links to content or search tools.

At no time shall Fermax assume responsibility for any damages that may be caused by the information, contents, products and services to which users have access through the website, nor for the services that said users may provide to third parties through the aforementioned website.
For the processing and subsequent use of personal data by users of the platform, as well as the relevance of the information requested by them.

In particular, Fermax shall not be liable for any information and/or data of a personal nature that the user, as an installer of Fermax products, may record, download or send through the website as a result of the functionalities enabled therein. Specifically, the user shall be solely responsible for the proper use of said information, as well as for complying with any applicable obligation regarding any personal data that the user may collect from end customers.

The quality and speed of access to the site and the technical conditions that the user must meet in order to be able to access and register on the site and its services and/or contents.

Fermax shall not be liable for any delays or failures that occur in the access and/or operation of the services and/or contents of the website, due to force majeure. "Force majeure" shall mean all those causes which could not have been foreseen, or which, even if foreseen, were unavoidable, and which result in the non-fulfilment of any of its obligations.

These include, but are not limited to, strikes, whether by its own or outside workers, insurrections or revolts, as well as regulations issued by any civil or military authority, natural catastrophes such as earthquakes, floods, lightning or fire, war, lockouts or any other situation of force majeure.

The user of the site shall be personally liable for damages of any nature caused to Fermax or to third parties to whom it provides services through the website, directly or indirectly, for breach of any of the obligations arising from these general conditions or other rules governing the use of the site.

 

Intellectual and industrial property

The user is aware that the contents and services offered through the site - including texts, graphics, images, animations, musical creations, videos, sounds, drawings, photographs, all comments, exhibitions and html code, without this list being exhaustive - are protected by intellectual property laws. The copyright and economic exploitation rights of this site belong to Fermax.

The trademarks, trade names or distinctive signs that appear on the website are the property of Fermax, and are protected by current industrial property laws.

The provision of services and publication of content through the site does not imply in any case the assignment, waiver or transfer, in whole or in part, of the ownership of the corresponding intellectual and industrial property rights.

No part of this website may be reproduced, distributed, transmitted, copied, communicated publicly, transformed, in whole or in part by any manual, electronic or mechanical system or method (including photocopying, recording or any information storage and retrieval system) through any medium now known or to be invented in the future, without the consent of Fermax.

The use, under any modality, of all or part of the content of the site is subject to the need to request prior authorisation from Fermax and the acceptance of the corresponding licence, where applicable, except for the provisions regarding the rights recognised and granted to the user in these general conditions or as determined in the specific conditions that Fermax may establish to regulate the use of a specific service and/or content offered through the website.

Under no circumstances may the user make any use or utilisation of the services and contents existing on the page that is not exclusively personal, except for the exceptions determined in these general conditions of use of this site or in the specific conditions that Fermax may wish to establish for to regulate the use of a specific service and/or content offered through the website.

If the culpable or negligent action or omission directly or indirectly attributable to the user of the website that gives rise to the infringement of the intellectual and industrial property rights of or of third parties -whether or not there is any benefit for the user- causes Fermax damages, losses, joint and several obligations, expenses of any nature whatsoever, sanctions, coercive measures, fines and other amounts arising or deriving from any claim, demand, action, lawsuit or procedure, whether civil, criminal or administrative, Fermax shall be entitled to take action against the user by all legal means at its disposal and claim any compensation amounts, including, but not limited to, moral damages and image, consequential damages and loss of profit, advertising costs or any other type of costs that may result for their reparation, amounts of penalties or convictions, interest for late payment, the cost of financing both amounts that may result for the opposing party, the legal costs and the amount of the defence in any proceedings in which it may be sued for the aforementioned causes, for the damages caused by reason of its actions or omissions, without prejudice to exercising any other actions to which it is entitled by law.

 

Request for information

If you have any questions or suggestions regarding the above conditions of use, please contact us at the following e-mail address: fermax@fermax.com

 

Duration

The access, contents and services offered through the site are, in principle, of indefinite duration. Fermax, however, is authorised to terminate or suspend access, services and/or content at any time, without prejudice to the provisions in this regard in these general terms and conditions or, where applicable, in the specific conditions governing the use of a particular service and/or content for users of the website.

 

Full agreement

These general conditions contain all the conditions agreed by the parties in relation to the object of the same and any declarations, commitments or promises, verbal, written or implicit, prior to these conditions in relation to the object of the same will be considered as non-existent. The fact that any of the parties does not demand at any given time the respect of any of the conditions established in these general conditions or, where appropriate, particular conditions that regulate the use of a specific service and/or content intended for users of the website, cannot be interpreted by the other party as a waiver to subsequently demand compliance with them.

 

Invalidity and voidability

In the event that any clause of these general conditions or, where appropriate, specific conditions governing the use of a particular service and/or content, should be null and void, in whole or in part, this nullity or voidability shall not affect the validity of other clauses of the same, which shall remain fully effective and valid, unless the party alleging their nullity or voidability proves that without the clause that is null and void or voidable, the purposes pursued by these conditions cannot be fulfilled.

 

Competent law and jurisdiction

These general conditions are governed by Spanish law.

Any dispute relating to the validity, interpretation and/or execution of these general conditions shall be subject to the jurisdiction of the Courts and Tribunals of the city of Valencia.

 

PRIVACY POLICY

Data protection

In accordance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter "LOPDGDD") and its complementary regulations, the entity responsible for the processing of your data is FERMAX ELECTRÓNICA, S.A.U. (hereinafter, "Fermax") with N.I.F. A 46 036 554 and domiciled in Valencia - Spain, Avenida Tres Cruces, 133, registered in the Mercantile Register of Valencia, 13-6-1967, VOLUME 104, FOLIO 171, SHEET 1.346.

You can contact the Data Protection at Officer privacidad@fermax.com

Fermax wishes to inform users of the website of its policy regarding the processing and protection of personal data collected from users when viewing the site, registering and using the services offered therein.

The collection, processing and subsequent use of personal data are subject to the data protection legislation in force in Spain, currently established by the LOPDGDD and its complementary regulations, and by Regulation (EU), 2016/679, of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

Fermax shall only be responsible for and guarantee the confidentiality and security of the personal data that it collects from the user through the website, and shall not be liable in any way for the processing and subsequent use of personal data that may be made by third party information society service providers acting outside the website.

When are users' personal data collected on the website?

Fermax informs its users that data collection is mainly carried out during the user registration process in order to access the services offered on the website.
Fermax informs website users that the optional or compulsory nature of the completion of all the data requested will be notified in advance.

If you do not wish Fermax to process your personal data, please refrain from filling in the forms on the website.

In any case, this Privacy Policy expressly and legibly informs the user of the conditions under which personal data are collected and the purposes for which they will be used, of the obligation to provide them or not, of the rights of the user, of the conditions under which they may be exercised, and of any other complementary information that may be necessary.

The processing of personal data shall be understood to mean those operations and technical procedures, whether automated or not, that allow the collection, recording, storage, processing, modification, blocking and deletion, as well as the transfer of data resulting from communications, consultations, interconnections and transfers.

 

Purpose of the collection and processing of personal data

We hereby inform you that the purpose of processing the user data entered in the registration process on the website is to create an official Fermax installer account with which to make use of the services and functionalities included on the site, as well as, if authorised, to offer promotional services to the user.

 

Automated individual decisions

Fermax does not use fully automated decision-making processes to enter into, develop or terminate a contractual relationship with you.

 

Legitimation

The legitimacy of the processing of personal data is based on the consent of the user by completing the questionnaire with their personal data and accepting this Privacy Policy.

The user may revoke his or her consent at any time.
 

Security

In the processing of personal data, the Data Controller undertakes to guarantee and protect the public liberties and fundamental rights of the natural persons in the files and, especially, their honour and their family and personal privacy, undertaking, in this respect, to carry out the corresponding data processing in accordance with the regulations in force at any given time and to keep the most absolute secrecy with regard to the information of users.

The personal data processed will not be used for purposes other than those set out herein or, where applicable, in any other document or contract binding both parties under special conditions.

As a general rule, your data will only be processed by Fermax. However, on certain occasions, your data may be communicated to third parties to whom Fermax is legally obliged to provide it, such as Bodies and Public Authorities, the Tax Agency, the Courts and Tribunals or the State Security Forces and Corps. 

In addition to the above, with the user's consent, their data may also be transferred to companies in the Fermax group for commercial purposes.

Specifically, the companies that form part of the Fermax group at national level are those listed below: FERMAX HOLDING INVESTMENT, S.L., FERMAX ELECTRÓNICA, S.A.U., FERMAX TECHNOLOGIES, S.L.U., FERMAX BRANDING, S.L.U., OPENDIT SERVICIOS DIGITALES, S.L.U. y CENTRO ESPECIAL DE EMPLEO MONTAJES ELECTRÓNICOS, S.L.U.

The controller shall take measures to ensure that any person acting under its authority who has access to personal data may process such data only on instructions from the controller, unless obliged to do so by Union or Member State law.

The Controller informs users that, taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing, as well as risks of varying likelihood and severity to the rights and freedoms of natural persons, the Controller and, where appropriate, the processor shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.
 

Data quality

Los datos que se comuniquen a través de la web o un formulario tendrán que ser exactos y puestos al día siendo de exclusiva responsabilidad de los usuarios la actualización de los datos.

 

Exercise of rights

The Data Controller informs you that users may exercise their rights of access, rectification, cancellation, opposition, limitation of data processing and data portability by any of the following means:

a) The exercise of these rights by the user must be made by sending a written communication, together with a photocopy of the National Identity Document or other legally valid means that accredits the user's identity, to the following address: Fermax, in Valencia - Spain, Avenida Tres Cruces, 133. Said communication shall contain the following information:

• Name and surname of the user.
• Specific request in which the application is made.
• Address for notification purposes, date and signature of the user.
• Documents accrediting the request being made, if applicable.

b) By e-mail to the address privacidad@fermax.com to which you should send a communication from the account registered in our files. Said communication will contain the same information as that indicated in the previous section.

Fermax informs users that the exercise of these rights is very personal, and therefore only the user may exercise these rights with respect to the personal data of which he/she is the legitimate owner. Nevertheless, and in the cases in which it is exceptionally permitted, the authorised representative of the user may exercise the rights to which he/she is entitled under the terms set out above, provided that he/she accompanies the aforementioned communication with the document accrediting such representation.

Fermax informs that the exercise of the aforementioned rights by a third party not legally authorised by the user could constitute the commission of the crime of discovery and disclosure of secrets provided for in the second section of article 197 of the Penal Code, punishable by a prison sentence of one to four years and a fine of twelve to twenty-four months; without prejudice to any other consequences that may be incurred as a result of any civil or administrative actions to which both the legitimate user who is the owner of the personal data and Fermax may be entitled.

 

Preservation times

The personal identification data is kept for as long as the user remains registered as an official Fermax installer and has not expressly requested the cancellation and deletion of their data, and always for the minimum period required by law.

The data collected shall be deleted when they are no longer necessary or relevant for the purpose for which they were collected or recorded. In the event that the data collected is intended to be used for a purpose other than that for which it was collected, the prior consent of the data subjects shall be required.

 

Recommendations to users

Fermax recommends that users use the latest versions of the software, given the incorporation of greater security measures.

Likewise, Fermax recommends that users use the security mechanisms available to them (secure web servers, cryptography, digital signature, firewall, etc.) to protect the confidentiality and integrity of their data to the extent necessary, given that there are risks of impersonation or violation of communication.

Fermax reminds users that the Internet is not always as secure as we would like it to be, so they should adopt the necessary and appropriate technical measures to prevent unauthorised processing of their data.

Fermax warns users that whenever they provide personal information over the Internet via e-mail, newsgroups, discussion forums, etc., they should be aware that such information may be collected and processed for purposes not desired by users. Fermax therefore recommends that users inform themselves about the confidentiality and privacy policies of the online sites they visit.

 

Privacy Policy Update

This Privacy Policy may need to be updated, therefore, it is necessary that you review this policy periodically and if possible each time you access the website in order to be properly informed about the type of information collected and its treatment. You can find the Privacy Policy at the bottom of the website. Notwithstanding the foregoing, we will inform you of any modification to this privacy policy that affects the processing of your personal data.

 

Terms and Conditions of Use and Privacy Policy: July 2025.