Privacy Policy

Updated: 20th Oct 2026

This policy explains how we collect, use and protect your personal data when you use Fermax Asia Pacific Pte Ltd Smart Home (“VIDA”). Fermax Asia Pacific Pte Ltd is a subsidiary of FERMAX ELECTRÓNICA, S.A.U.

  1. Information We Collect

    We collect:

    • Email address: Your Gmail address used for your VIDA account.
    • Smart home activity logs: Records of device activities, commands, status changes and timestamps, where recorded by VIDA. These logs are linked to your account.
     
  2. How We Use Your Information

    We use your information to:

    • Create and manage your VIDA account.
    • Provide smart home controls and activity history.
    • Send essential account, security and service notifications.
    • Provide technical support and troubleshoot issues.
    • Maintain and improve VIDA’s security, reliability and performance.
     
  3. Sharing Your Information

    We do not sell your personal data.

    We may share information with service providers supporting VIDA, such as hosting and technical support providers, where necessary to deliver their services. We require these providers to protect your information and use it only for authorised purposes.

    We may also disclose information where required or permitted by law.

    Personal data is not transferred outside Singapore.

     
  4. Protecting Your Information

    We take reasonable technical and organisational measures to protect your personal data against unauthorised access, use, disclosure, alteration or loss. However, no system or method of transmission is completely secure.

     
  5. How Long We Keep Your Information

    We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or meet legal or business requirements.

    When it is no longer needed, we will securely delete or anonymise it.

     
  6. Your Requests and Choices

    You may contact us to:

    • Request access to or correction of your personal data.
    • Withdraw consent to the collection, use or disclosure of your personal data.
    • Request deletion of your VIDA account and associated personal data.

    We may need to verify your identity before processing a request. Requests are subject to applicable law, and some information may need to be retained for legal or business purposes.

    If you withdraw consent or delete your account, we may no longer be able to provide some or all VIDA services. We will explain the likely consequences when handling your request.

     
  7. Updates to This Policy

    We may update this policy from time to time. The latest version will be available through our website, with an updated effective date.

     
  8. Contact Us

    For privacy enquiries, complaints or personal data requests, contact:
    Email: vida@fermax.com.sg